Frequently
Asked
Questions

Providers

How do I know if a price applies to a patient with government insurance (Medicare, Medicaid, Tricare)?
This issue is the largest and most confusing when it comes to prescribing. We have tried to make this as simple as possible.

 

On our price lists there is a column to the left of every medication. If you see an “M” in that column that medication is one that is available to the medicare population. 

 

Compounds are available to everyone at the listed price. We will also be happy to answer any questions you have over the phone. Call our Texas pharmacy at 325-704-5222 or our Tennessee pharmacy at 931-487-1700.
How do I access the most recent pricing sheet?
You can visit our website bigcountry.pharmacy. Click on the provider login and sign up.

 

You will have access to the most recent pricing sheets as well as other tools. You will also be notified every month when the pricing has been updated or if any other major changes occur during the month. 

 

You can also call the pharmacy and request one to be emailed or faxed or you can email [email protected] and request that they email or fax you one. They can add you to a monthly email or fax list as well.
What are the different ways I can send in a compounded prescription?

There are 3 different ways:

1. You can E-scribe compounds (this varies depending on your software) most E-scribing software allows for adding compounds, or using a miscellaneous or notes the pharmacy.

2. You can fax compound prescriptions using your own script pads or pages or download our compound prescribing sheet from our prescriber section of the website.

3. You can call the pharmacy directly and give us your compound prescriptions over the phone .

What should I do if a patient says they have not been contacted yet?
If it has been over 24 hours since the prescription was sent in from your office, please have the patient reach out to us directly at our Texas location 325-704-5222 or our Tennessee location 931-487-1700.
How can I request more tear-offs?

You can request tear-offs directly from the tear-off order form https://docs.google.com/forms/d/e/1FAIpQLSfQfssmip-N5RVqABbvHxbZWL0NeBraQii9XfD7eoxamjpfvw/viewform

The link is at the bottom of our home page and also in the prescriber access section of the website. You can call the pharmacy or contact your sales rep as well.

Which states do you ship to?
We are currently serving the states colored green. The states in red are coming soon. This map is kept up to date, changing as we add states. You can check this map for the most up to date information on our homepage.

 

If you do not have access to this, simply call the pharmacy and they will be happy to help.

Patients

How long will it take to receive my prescription?

Your prescriptions will be shipped one of three ways, Standard FedEx taking 1-2 days; Overnight FedEx (typically an upcharge); or USPS First Class or Priority dependent on the size of the product being shipped (First Class/Priority does not affect the patient delivery window) normally taking 3-5 days.  

How much does shipping cost?

Our standard shipping is always free. Upgraded shipping is available for an additional fee depending on the requested method of shipping. Please contact our team if you need to expedite your shipping.

Do you accept insurance for all of your medications?

We do accept most insurances for manufactured medications. Our compound medications are cash only and very affordable even without insurance. 

Why did my doctor send my prescription to Big Country Dermatology Pharmacy?

Dermatology medications have many nuances that major chain pharmacies tend to have difficulties with. For this reason, dermatologists typically refer patients to a pharmacy focused on Dermatology medication. For a full explanation of the reasons your dermatologist chose Big Country Dermatology Pharmacy please read more here.  Also, check out our Google reviews. 

What should I do if I have not heard from the pharmacy?

Please call the pharmacy directly. Call our Texas pharmacy at 325-704-5222 or our Tennessee pharmacy at 931-487-1700.

How will my package be shipped?

We use different shipping options for different medications but your prescription will be delivered either Fedex, UPS or USPS and we will provide you with a tracking number upon request. 

What should I do if I do not receive my package?

Check the requested tracking number. If that does not answer your questions or there is a problem, please contact the pharmacy if you have not received your prescription in the time we advised you of. Call our Texas location at 325-704-5222 or our Tennessee location at 931-487-1700.

How can I request a refill for my prescription?

Call the pharmacy directly. You can reach our Texas pharmacy at 325-704-5222 or our Tennessee pharmacy at 931-487-1700.

Copyright © 2024 | Big Country Pharmacy, All Rights Reserved.

Mail Service Pharmacy
12/01/2026

Contact

Pharmacy: (325) 704-5222
Fax: (325) 777-4819
17 Windmill Circle Suite B
Abilene, TX 79606

Pharmacy: (931) 487-1700
Fax: (931) 487-1720
1229 Reserve Blvd. Ste. 100-A
Spring Hill, TN. 37174